OUR VISION Mid-America Wireless is the Communication connection between you, your world and beyond. OUR MISSION Creating "Moments of Magic" for Internal and External Guests PLEDGE OF EXCELLENCE • Our Team will create moments of magic in every aspect of our business. • Our Team will service the first guest, while welcoming additional guests and helping them in a timely manner. • Our Team will make every guest feel pampered, as if they were the only guest with whom we will ever do business. • Our Team will be patient, kind, and courteous with every guest to allow moments of magic to occur. • Our Team will answer every phone call by the fourth ring and will accept responsibility for making sure the caller’s issues are resolved. • Our Team will ask for permission to leave any guest unattended or placed on hold, politely advising them why we must do so. • Our Team will treat each other and our guests, in a positive, upbeat, and respectful manner. • Our Team will keep a clean, safe, and organized work environment and take ownership of our work space so that our internal and external guests have a positive and memorable experience. • Our Team will commit to ongoing education of our products and services so we can offer our guests the best solutions today, tomorrow, and beyond.